Concepedia

Karolina Wägar

KW

Statistics

Publications

4

Citations

64

H-Index

4

Active since

2007

Affiliations

Hanken School of Economics(Current)

Karolina Wägar is an author at Hanken School of Economics specializing in services marketing, service design, and customer experience.

Publications per year

2007–2012

4

Publications

4

The role of the customer contact person's age in service encounters

Karolina Wägar, Lars‐Johan Lindqvist · Journal of Services Marketing · 2010 · 26 citations

, , +14

Learning in a service context: going backstage

Karolina Wägar · Managing Service Quality · 2007 · 14 citations

, , +12

My Customers Are in My Blind Spot

Karolina Wägar, Inger Roos, Annika Ravald et al. · Journal of Service Research · 2012 · 14 citations

, , +8

Exploring tools for learning about customers in a service setting

Karolina Wägar · International Journal of Service Industry Management · 2008 · 10 citations

, , +11

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