Finding a way towards high-quality, accessible tourism: the role of digital ecosystems

Fabio Cassia, Paola Castellani, Chiara Rossato, +1

The TQM Journal

Tourism ManagementTourism ExperienceDigital EcosystemCultural HeritageDisability +12

The contribution of digitalisation to business longevity from a competitiveness perspective

Chiara Rossato, Paola Castellani

The TQM Journal

Digital BusinessBusiness IntelligenceDigital MarketingIndustrial OrganizationDigital Transformation +23

Tacit knowledge sharing in knowledge-intensive firms: the perceptions of team members and team leaders

Paola Castellani, Chiara Rossato, Elena Giaretta, +1

Review of Managerial Science

Knowledge Management StrategyKnowledge ExchangeKnowledge TransferOrganizational CommunicationTeam Members +10

The mediating role of visitor satisfaction in the relationship between museum experience and word of mouth: evidence from Italy

Massimiliano Vesci, Emanuela Conti, Chiara Rossato, +1

The TQM Journal

Customer SatisfactionVisitor SatisfactionMediating RoleTourism PerformanceDigital Marketing +21

Improving online food ordering and delivery service quality by managing customer expectations: evidence from Italy

Angelo Bonfanti, Chiara Rossato, Vania Vigolo, +1

British Food Journal

Customer ExperienceCustomer SatisfactionConsumer ResearchOnline FoodFoodservice System +16

Partner selection strategies of SMEs for reaching the Sustainable Development Goals

Paola Castellani, Chiara Rossato, Elena Giaretta, +1

Review of Managerial Science

Quality management internal auditing in small and medium-sized companies: an exploratory study on factors for significantly improving quality performance

Andrea Chiarini, Paola Castellani, Chiara Rossato, +1

Total Quality Management & Business Excellence

Factors for improving performance in ISO 9001 certified small- and medium-sized service enterprises

Andrea Chiarini, Paola Castellani, Chiara Rossato

The TQM Journal

Total Quality ManagementCustomer SatisfactionEngineeringPsm PerformancePerformance Measurement +17

A five-senses perspective to quality in hospitals

Marta Maria Ugolini, Chiara Rossato, Claudio Baccarani

The TQM Journal

Total Quality ManagementCustomer SatisfactionHospital WardServices ManagementHealth Care Management +21

The role of the museumscape on positive word of mouth: examining Italian museums

Emanuela Conti, Massimiliano Vesci, Paola Castellani, +1

The TQM Journal

Tourism PerformanceMuseum SpaceCultural HeritageEducationCultural Tourism +23