Vania Vigolo

The impact of the Covid-19 pandemic on customer experience design: The hotel managers’ perspective

Angelo Bonfanti, Vania Vigolo, Georgia Yfantidou · International Journal of Hospitality Management · 2021 · 180 citations · Full text

Management, Hospitality Management, Marketing +16

Online travel behaviour across cohorts: <scp>T</scp>he impact of social influences and attitude on hotel booking intention

Ilenia Confente, Vania Vigolo · International Journal of Tourism Research · 2018 · 66 citations

Management, Social Psychology, Tourism Management +13

Creating memorable shopping experiences to meet phygital customers' needs: evidence from sporting goods stores

Angelo Bonfanti, Vania Vigolo, Virginia Vannucci et al. · International Journal of Retail & Distribution Management · 2023 · 51 citations · Full text

Business, Marketing, Retail Management +17

Customer experience management strategies in upscale restaurants: Lessons from the Covid-19 pandemic

Angelo Bonfanti, Vania Vigolo, Georgia Yfantidou et al. · International Journal of Hospitality Management · 2022 · 50 citations

Business, Hospitality Management, Marketing +15

Improving online food ordering and delivery service quality by managing customer expectations: evidence from Italy

Angelo Bonfanti, Chiara Rossato, Vania Vigolo et al. · British Food Journal · 2023 · 41 citations · Full text

Management, Hospitality Management, Marketing +17