Concepedia

David W. Finn

DW

Statistics

Publications

7

Citations

498

H-Index

7

Active since

1983

Affiliations

Texas Christian University(Current)

The University of Texas at Arlington

University of South Florida

David W. Finn is an author at Texas Christian University specializing in business, customer satisfaction, and marketing.

Publications per year

1983–1998

7

Publications

7

An Evaluation of the Servqual Scales in a Retailing Setting

David W. Finn, Charles W. Lamb · ACR North American Advances · 1991 · 253 citations

Business, Marketing, Retail Management +10

Exploring internal customer service quality

Greg W. Marshall, Julie Baker, David W. Finn · Journal of Business and Industrial Marketing · 1998 · 112 citations

Management, Organizational Behavior, Quality Management +15

Total Quality Management and Internal Customers: Measuring Internal Service Quality

David W. Finn, Julie Baker, Greg W. Marshall et al. · The Journal of Marketing Theory and Practice · 1996 · 72 citations

Business, Marketing, Quality Management +14

Low-Involvement Isn't Low-Involving

David W. Finn · ACR North American Advances · 1983 · 23 citations

Response speeds, functions, and predictability in mail surveys

David W. Finn · Journal of the Academy of Marketing Science · 1983 · 13 citations

Social Sciences, Social Psychology, Psychometrics +9

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