Concepedia

Mark Steins

MS

Statistics

Publications

4

Citations

172

H-Index

4

Active since

2021

Affiliations

Maastricht School of Management(Current)

Maastricht University

Queensland University of Technology

University of Canberra

Mark Steins is an author at Maastricht School of Management specializing in consumer behavior, customer satisfaction, and consumer research.

Top concepts

BusinessRoboticsMarketingAutomationManagementEngineeringUser ExperienceService RoboticsConsumer BehaviorConsumer Research

Publications per year

2021–2025

4

Publications

4

The service triad: an empirical study of service robots, customers and frontline employees

Gaby Odekerken‐Schröder, Kars Mennens, Mark Steins et al. · Journal of service management · 2021 · 133 citations · Full text

Customer Satisfaction, Engineering, Consumer Research +27

Do we think and feel Alike? field evidence on developing a shared reality when dealing with service robots

Mark Steins, Marc Becker, Gaby Odekerken‐Schröder et al. · Journal of Business Research · 2024 · 15 citations · Full text

Customer Experience, Customer Satisfaction, Engineering +32

Service robots and innovation: An ecosystem approach

Dominik Mahr, Gaby Odekerken‐Schröder, Mark Steins · Journal of Product Innovation Management · 2024 · 13 citations · Full text

Service robot–employee task allocation strategies: well-being within the intrusion challenge

Chelsea Phillips, Gaby Odekerken‐Schröder, Rebekah Russell‐Bennett et al. · Journal of service management · 2025 · 11 citations · Full text

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