Concepedia

Haksin Chan

HC

16

Publications

804

Citations

13

H-Index

2006

Active since

Affiliations

Hang Seng University of Hong Kong(Current)

University of Hong Kong

Chinese University of Hong Kong

Hong Kong Polytechnic University

Haksin Chan is an author at Hang Seng University of Hong Kong specializing in management, marketing, and customer satisfaction.

Top concepts

MarketingManagementCustomer SatisfactionConsumer ResearchBusinessConsumer BehaviorConsumer EngagementArtsCommunicationDigital Marketing

Publications per year

2006–2022

16

Publications

16

The Contrasting Effects of Culture on Consumer Tolerance: Interpersonal Face and Impersonal Fate

Haksin Chan, Lisa C. Wan, Leo Y.M. Sin · Journal of Consumer Research · 2009 · 173 citations

Consumer Responses to Service Failures: A Resource Preference Model of Cultural Influences

Haksin Chan, Lisa C. Wan · Journal of International Marketing · 2008 · 164 citations

Customer Satisfaction, Consumer Research, Cultural Factor +20

Hospitality service failures: Who will be more dissatisfied?

Haksin Chan, Lisa C. Wan, Leo Y.M. Sin · International Journal of Hospitality Management · 2006 · 86 citations

Hospitality Human Resources, Customer Satisfaction, Service Recovery +10

The Effects of Relationship Marketing Orientation on Business Performance in the Hotel Industry

Leo Y.M. Sin, Alan C. B. Tse, Haksin Chan et al. · Journal of Hospitality & Tourism Research · 2006 · 85 citations

Customer Satisfaction, Hospitality, Hotel Industry +17

Driving healthcare wearable technology adoption for Generation Z consumers in Hong Kong

Man Lai Cheung, Wilson K.S. Leung, Haksin Chan · Young Consumers Insight and Ideas for Responsible Marketers · 2020 · 78 citations

Wearable System, Engineering, Innovation Adoption +28

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