Concepedia

Lisa C. Wan

LC

37

Publications

1.9K

Citations

20

H-Index

1992

Active since

Affiliations

Chinese University of Hong Kong(Current)

University of Macau

City University of Macau

Pennsylvania State University

Sun Yat-sen University

Lisa C. Wan is an author at Chinese University of Hong Kong specializing in marketing, management, and business.

Top concepts

MarketingBusinessManagementConsumer ResearchConsumer BehaviorTourismCustomer SatisfactionConsumer Decision MakingCommunicationSocial Sciences

Publications per year

1992–2025

37

Publications

37

Friendly or competent? The effects of perception of robot appearance and service context on usage intention

Xing Liu, Xiao Yi, Lisa C. Wan · Annals of Tourism Research · 2021 · 213 citations

Customer Satisfaction, Socially Assistive Robot, Perception +18

The Role of Relationship Norms in Responses to Service Failures

Lisa C. Wan, Michael K. Hui, Robert S. Wyer · Journal of Consumer Research · 2011 · 192 citations

The Contrasting Effects of Culture on Consumer Tolerance: Interpersonal Face and Impersonal Fate

Haksin Chan, Lisa C. Wan, Leo Y.M. Sin · Journal of Consumer Research · 2009 · 173 citations

Consumer Responses to Service Failures: A Resource Preference Model of Cultural Influences

Haksin Chan, Lisa C. Wan · Journal of International Marketing · 2008 · 164 citations

Customer Satisfaction, Consumer Research, Cultural Factor +20

Culture's impact on consumer complaining responses to embarrassing service failure

Lisa C. Wan · Journal of Business Research · 2011 · 130 citations

Customer Satisfaction, Culture, Advertising +11

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