Vikalpa The Journal for Decision Makers

Measuring Service Quality: Servqual vs. Servperf Scales

Sanjay Jain, Garima Gupta · 2004 · 512 citations · Full text

Management, Quality Management, Performance Measurement +14

<i>Mediator Analysis of Employee Engagement: Role of Perceived Organizational Support, P-O Fit, Organizational Commitment and Job Satisfaction</i>

Soumendu Biswas, Jyotsna Bhatnagar · 2013 · 232 citations · Full text

Management, Organization Studies, Organizational Behavior +13

Weapons of Math Destruction: How Big Data Increases Inequality and Threatens Democracy

Shikha Verma · 2019 · 202 citations · Full text

Social Sciences, Political Science, Sociology +13

Consumer Ethnocentrism: CETSCALE Validation and Measurement of Extent

Anupam Bawa · 2004 · 162 citations

Business, International Business, Marketing +7

<i>Influence of Board Size and Independence on Firm Performance: A Study of Indian Companies</i>

Ajay Kumars Garg · 2007 · 160 citations · Full text

Management, Corporate Governance, Board Leadership +12