DESIGNED TO FAIL: WHY IT PROJECTS UNDERACHIEVE AND WHAT TO DO ABOUT IT

Performance Impacts of Information Technology: Is Actual Usage the Missing Link?

Sarv Devaraj, Rajiv Kohli · Management Science · 2003 · 1.4K citations

Business, Information Systems, Information Technology +14

Learning from adopters' experiences with ERP: problems encountered and success achieved

M. Lynne Markus, Sheryl Axline, David Petrie et al. · Journal of Information Technology · 2000 · 749 citations

Business, Information Systems, Management Information Systems +13

Technology Use and Performance: A Field Study of Broker Workstations*

Henry C. Lucas, Valerie K. Spitler · Decision Sciences · 1999 · 565 citations

Business, Information Systems, Management Information Systems +12

Managing the Realization of Business Benefits from IT Investments

Joe Peppard, John M. Ward, Elizabeth Daniel · Open Research Online (The Open University) · 2007 · 274 citations

Business, Change Management, Information Technology +15

Data to Knowledge to Results: Building an Analytic Capability

Thomas H. Davenport, Jeanne G. Harris, David W. De Long et al. · California Management Review · 2001 · 268 citations

Business, Strategic Management, Strategy +17