Hidden value: how great companies achieve extraordinary results with ordinary people

Abstract

Preface Acknowledgments 1. The Right People or the Right Organization? 2. Southwest Airlines: If Success Is So Simple, Why Is It So Hard to Imitate? 3. Cisco Systems: Acquiring and Retaining Talent in Hypercompetitive Markets 4. The Men's Wearhouse: Growth in a Declining Market 5. SAS Institute: Succeeding with Old-Fashioned Values in a New Industry 6. PSS World Medical: Opening the Books 7. AES: Is This Global Company Out of Control? 8. New United Motors Manufacturing, Inc.: Transforming People and Systems 9. Cypress Semiconductor: What's Missing? 10. Unlocking the Hidden Value in All of Your People Index