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To avoidance or approach: Unraveling hospitality employees’ job crafting behavior response to daily customer mistreatment

Job SatisfactionCustomer SatisfactionWork AttitudeEmployee AttitudeSocial PsychologyManagementHospitality MarketingBehavior ResponseHospitalityBusinessUnraveling Hospitality EmployeesMarketingHospitality IndustryOrganizational BehaviorCustomer MistreatmentHospitality Management