Wenzhu Lu

Why customer mistreatment undermines hospitality employees’ performance: the moderating role of job crafting

Wenzhu Lu, Haibo Wu, Shanshi Liu et al. · International Journal of Contemporary Hospitality Management · 2022 · 25 citations

Management, Hospitality Management, Organizational Behavior +16

To avoidance or approach: Unraveling hospitality employees’ job crafting behavior response to daily customer mistreatment

Wenzhu Lu, Shanshi Liu, Haibo Wu et al. · Journal of Hospitality and Tourism Management · 2022 · 23 citations

Management, Hospitality Management, Organizational Behavior +15

The Effect of Job Security on Deviant Behaviors in Diverse Employment Workplaces: From the Social Identity Perspective

Chuanyan Qin, Kunjin Wu, Xiaolang Liu et al. · International Journal of Environmental Research and Public Health · 2021 · 16 citations · Full text

Social Sciences, Human Resource Management, Organizational Behavior +8

How Gig Worker Responds to Negative Customer Treatment: The Effects of Work Meaningfulness and Traits of Psychological Resilience

Xiongtao He, Wenzhu Lu · Frontiers in Psychology · 2021 · 16 citations · Full text

Social Sciences, Organizational Behavior, Psychology +13

“Render Good for Evil” or “Take an Eye for an Eye”? The Double-Edged Sword of Customer Mistreatment

Wenzhu Lu, Haibo Wu, Shanshi Liu et al. · Journal of Business and Psychology · 2022 · 16 citations

Business, Marketing, Business Ethics +11