Factors affecting sustainability of smart city services in China: From the perspective of citizens’ sense of gain

Evaluating Structural Equation Models with Unobservable Variables and Measurement Error

Claes Fornell, David F. Larcker · Journal of Marketing Research · 1981 · 67.9K citations

Social Sciences, Educational Measurement, Econometrics +15

Understanding Information Systems Continuance: An Expectation-Confirmation Model1

Anol Bhattacherjee · MIS Quarterly · 2001 · 8.3K citations

Business, Information Systems, Information Technology +17

A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions

Richard L. Oliver · Journal of Marketing Research · 1980 · 7.4K citations

Business, Marketing, Social Psychology +15

Model of Adoption of Technology in Households: A Baseline Model Test and Extension Incorporating Household Life Cycle1

Susan A. Brown, Venkatesh · MIS Quarterly · 2005 · 1.5K citations

Social Sciences, Demography, Information Technology +17

I, Chatbot: Modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents

Muhammad Ashfaq, Shubin Yu, Sandra María Correia Loureiro · Telematics and Informatics · 2020 · 910 citations

Computing, Computer Science, Information Systems +14