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I, Chatbot: Modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents

Customer SatisfactionChatbotEngineeringAgent TechnologyAi-powered Service AgentsHuman Agent InteractionSocial ComputingUser ExperienceHuman-ai InteractionHuman-computer InteractionContinuance IntentionCommunicationSoftware AgentMarketingVirtual Agent