Modeling the determinants of customer satisfaction for business-to-business professional services - Concepedia

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Modeling the determinants of customer satisfaction for business-to-business professional services

387

Citations

55

References

1997

Year

Paul G. Patterson, Lester W. Johnson, Richard A. Spreng

Journal of the Academy of Marketing Science

Customer ProfitabilityCustomer SatisfactionService QualityBusiness IntelligenceService ResearchManagementBusinessMarketingCustomer Loyalty

References

	Year	Citations

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