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Research on the influence mechanism of emotional intelligence and psychological empowerment on customers’ repurchase intention under the situation of online shopping service recovery

Customer SatisfactionBuying BehaviorService RecoveryManagementConsumer ResearchConsumer BehaviorSocial SciencesCustomer ParticipationEmotional IntelligenceMarketingPsychological EmpowermentPsychologyInfluence MechanismCustomer Loyalty