Concepedia

Jiahua Wei

JW

10

Publications

183

Citations

10

H-Index

2020

Active since

Affiliations

Guilin University of Technology(Current)

Jiahua Wei is an author at Guilin University of Technology specializing in customer satisfaction, management, and marketing.

Top concepts

ManagementCustomer SatisfactionMarketingBusinessConsumer ResearchService QualityConsumer BehaviorPsychologySocial SciencesTourism

Publications per year

2020–2024

10

Publications

10

The Influence of Empathy and Consumer Forgiveness on the Service Recovery Effect of Online Shopping

Jiahua Wei, Zhenyu Wang, Zhiping Hou et al. · Frontiers in Psychology · 2022 · 33 citations · Full text

Customer Satisfaction, Behavioral Decision Making, Digital Marketing +21

The Impacts of Perceived Risk and Negative Emotions on the Service Recovery Effect for Online Travel Agencies: The Moderating Role of Corporate Reputation

Jiahua Wei · Frontiers in Psychology · 2021 · 26 citations · Full text

Customer Experience, Customer Satisfaction, Corporate Reputation +19

Research on the influence of compensation methods and customer sentiment on service recovery effect

Jiahua Wei, Xi Lin · Total Quality Management & Business Excellence · 2020 · 23 citations

Customer Experience, Customer Satisfaction, Digital Marketing +20

The impact of negative emotions and relationship quality on consumers’ repurchase intention: An empirical study based on service recovery in China’s online travel agencies

Jiahua Wei, Yi Lian, Lei Li et al. · Heliyon · 2023 · 21 citations · Full text

Customer Experience, Customer Satisfaction, Digital Marketing +18

A study on the impact of tourism destination image and local attachment on the revisit intention: The moderating effect of perceived risk

Jiahua Wei, Lewei Zhou, Lei Li · PLoS ONE · 2024 · 21 citations · Full text

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