Jiahua Wei - Concepedia

Author

Jiahua Wei

Guilin University of Technology ORCID

Also Known As

J. S. Wei, Jia-Hua Wei, Jiahua WEI, Jiahua Wei, Jiatong Wei

Publications

189

Citations

H-Index

Concepts

All Affiliations

Guilin University of Technology

About

Jiahua Wei is an author at Guilin University of Technology specializing in customer satisfaction, management, and marketing.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Management	8	8	152
2	Business	6	6	128
3	Social Sciences	4	4	67
4	Behavioral Sciences	1	1	33
5	Human Resource Management	1	1	10

Jiahua Wei

Publications

183

Citations

H-Index

Page 1

	Year	Citations
The Influence of Empathy and Consumer Forgiveness on the Service Recovery Effect of Online Shopping Jiahua Wei, Zhenyu Wang, Zhiping Hou, Frontiers in Psychology Customer SatisfactionBehavioral Decision MakingDigital MarketingEmpathyConsumer Research	2022	33
The Impacts of Perceived Risk and Negative Emotions on the Service Recovery Effect for Online Travel Agencies: The Moderating Role of Corporate Reputation Jiahua Wei Frontiers in Psychology Customer ExperienceCustomer SatisfactionCorporate ReputationReputation ManagementConsumer Research	2021	26
Research on the influence of compensation methods and customer sentiment on service recovery effect Jiahua Wei, Xi Lin Total Quality Management & Business Excellence Customer ExperienceCustomer SatisfactionDigital MarketingConsumer ResearchInternet Technology	2020	23
The impact of negative emotions and relationship quality on consumers’ repurchase intention: An empirical study based on service recovery in China’s online travel agencies Jiahua Wei, Yi Lian, Lei Li, Heliyon Customer ExperienceCustomer SatisfactionDigital MarketingConsumer ResearchOta Service Recovery	2023	21
A study on the impact of tourism destination image and local attachment on the revisit intention: The moderating effect of perceived risk Jiahua Wei, Lewei Zhou, Lei Li PLoS ONE	2024	21
The impact of consumer confusion on the service recovery effect of Online Travel Agency (OTA) Jiahua Wei, Minkun Liu, Wei Li, Current Psychology Customer ExperienceCustomer SatisfactionOnline Customer BehaviorService QualityConsumer Confusion	2022	15
Research on the influence mechanism of emotional intelligence and psychological empowerment on customers’ repurchase intention under the situation of online shopping service recovery Jiahua Wei, Sai Zhu, Zhiping Hou, Current Psychology Customer SatisfactionBuying BehaviorService RecoveryManagementConsumer Research	2022	13
The influence of emotional intelligence and relationship quality on the service recovery effect of online platform ecosystem Jiahua Wei, Xi Lin, Yuguo Jiang, Current Psychology Customer SatisfactionOnline Platform EcosystemService RecoveryService ResearchService Study	2021	11
Research on the Influence of Emotional Intelligence and Emotional Labor on the Service Recovery Effect of Online Travel Agency Jiahua Wei, Zhiping Hou, Xiaorui Zhou Frontiers in Psychology Customer SatisfactionSocial PsychologyHuman Resource ManagementOrganizational BehaviorSocial Sciences	2021	10
Research on the impact of consumer forgiveness on consumer continuous trust Jiahua Wei, Sai Zhu, Hui Lu, Total Quality Management & Business Excellence	2022	10

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