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Social Sciences, Educational Measurement, Econometrics +15

Evaluating Structural Equation Models with Unobservable Variables and Measurement Error

Claes Fornell, David F. Larcker · Journal of Marketing Research · 1981 · 60.8K citations

Social Sciences, Educational Measurement, Econometrics +15

SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality

A. Parasuraman, Leonard L. Berry, Valarie A. Zeithaml · Zenodo (CERN European Organization for Nuclear Research) · 1988 · 21.2K citations · Full text

Business, Marketing, Marketing Management +12

Foundations of social theory

Choice Reviews Online · 1990 · 16.9K citations

Social Sciences, Sociology, Social Philosophy +1

Intrinsic Motivation and Self-Determination in Human Behavior

Karen A. Miller, Edward L. Deci, Richard M. Ryan · Contemporary Sociology A Journal of Reviews · 1988 · 15.4K citations

Social Sciences, Behavioral Sciences, Psychology +13