Journal of Retailing and Consumer Services · 2019 · 414 citations · 73 references
BusinessMarketingMarketing ManagementConsumer BehaviorDigital MarketingE-commerce RetailingMobile CommerceMobile MarketingOnline Consumer BehaviorPlatform TrustReputationTrust In Online RetailMobile Commerce AdoptionMobile WalletsPerceived TrustRetail Consumer TrustTrust In Mobile Commerce
73
The Commitment-Trust Theory of Relationship Marketing
Robert M. Morgan, Shelby D. Hunt · Journal of Marketing · 1994 · 17.4K citations