Pilgrim Satisfaction in a Mass Religious Gathering: Study from Sabarimala Destination, Kerala State of India

Customer Satisfaction, Market Share, and Profitability: Findings from Sweden

Eugene W. Anderson, Claes Fornell, Donald R. Lehmann · Journal of Marketing · 1994 · 4.6K citations

Business, Business Economics, Economics +12

Motivations for pleasure vacation

John L. Crompton · Annals of Tourism Research · 1979 · 3.5K citations

Social Sciences, Behavioral Sciences, Psychology +5

Staged Authenticity: Arrangements of Social Space in Tourist Settings

Dean MacCannell · American Journal of Sociology · 1973 · 3.2K citations

Social Sciences, Human Geography, Tourism Management +15

Customer Satisfaction, Market Share, and Profitability: Findings from Sweden

Eugene W. Anderson, Claes Fornell, Donald R. Lehmann · Journal of Marketing · 1994 · 2.3K citations

Business, Business Economics, Economics +12

Measurement and evaluation of satisfaction processes in retail settings.

Richard L. Oliver · 1981 · 2.2K citations

Business, Marketing, Retail Management +14