How to Empower the Workforce - Analyzing Internal Crowd Work as a Neo-Socio-Technical System -

David Durward, Benedikt Simmert, Christoph Peters, Ivo Blohm, Jan Marco Leimeister

Proceedings of the ... Annual Hawaii International Conference on System Sciences/Proceedings of the Annual Hawaii International Conference on System Sciences · 2019 · 14 citations · 38 references

DOIFull text

Open access

Concepts

Abstract

In this paper, we analyze internal crowd work as Neo-STS from an employee’s perspective. Based on qualitative interviews, we describe in our model how employees perceive empowerment through participation in internal crowd work. As our main contribution, we detail and extend existing research regarding internal crowd work, Neo-STS as well as empowerment by identifying structural antecedents that affect psychological empowerment of internal crowd workers.

References

38