Concepedia
Mayo Clinic Proceedings Innovations Quality & Outcomes · 2018 · 24 citations · 48 references
Open access
NursingPatient SupportClinical-support ServicesMedicineClinical ImplementationClinical Decision SupportPatient ManagementOncologyHealth Services Research
48
The Management of Customer-Contact Service Employees: An Empirical Investigation
Michael D. Hartline, O. C. Ferrell · Journal of Marketing · 1996 · 1.7K citations
Customer Satisfaction, Services Management, Quality Management Systems +17
Expression of Emotion as Part of the Work Role
Anat Rafaeli, Robert I. Sutton · Academy of Management Review · 1987 · 1.1K citations
Emotion Regulation, Affective Variable, Affective Neuroscience +8
The Financial Toxicity of Cancer Treatment: A Pilot Study Assessing Out-of-Pocket Expenses and the Insured Cancer Patient's Experience
S. Yousuf Zafar, Jeffrey Peppercorn, Deborah Schrag et al. · The Oncologist · 2013 · 1.1K citations · Full text
Waiting for Service: The Relationship between Delays and Evaluations of Service
Shirley Taylor · Journal of Marketing · 1994 · 875 citations
Service Provider, Customer Satisfaction, Delay Duration +21
Examining the Role of Patient Experience Surveys in Measuring Health Care Quality
Rebecca Anhang Price, Marc N. Elliott, Alan M. Zaslavsky et al. · Medical Care Research and Review · 2014 · 835 citations
Quality Of Life, Family Medicine, Health Care Quality +19