Journal of Marketing & Public Policy · 1982 · 72 citations · 26 references
Total Quality ManagementRelationship MarketingCustomer SatisfactionQuality Of LifeLife SatisfactionService QualityQol ResearchSubjective Well-beingInteractive MarketingTheoretical FrameworkManagementBusinessMarketing CommunicationConsumer ResearchMarketing ScholarsConsumer BehaviorMarketing TheoryMarketing
Marketing scholars are becoming more concerned with the impact of their discipline on the development of human well-being. The study of quality-of-life (QOL) is a means to that end. The marketing effort in QOL research has been unsystematic and fragmented. An attempt is made in this conceptual paper to (1) review selected marketing research in QOL, (2) introduce a theoretical framework which synthesizes QOL constructs, and (3) suggest possible measurements of those QOL constructs.
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John O. Meany, Carl R. Rogers, Elaine Dorfman et al. · The American Catholic Sociological Review · 1951 · 4.2K citations
Marketing Management: Analysis, Planning and Control
Neil H. Borden, Philip Kotler · Journal of Marketing · 1973 · 2.5K citations