Managing technostress: optimizing the use of computer technology.

Abstract

Abstract: Technostress (failure of employees to adapt to modern office technology) training helps determine performance problems early and helps promote effective use of technology. Resistance to computer technology is not unusual, but understanding such resistance is important if the technology is to be effectively implemented. New learning skills are essential to make rapid and performance-oriented adjustments to new technology. Failure results in technostress. Technostress negatively impacts performance by: shifting attention from work-congruent stress to internal states of distress; reducing the ability to process information accurately; slowing response time to computer generated demands; and disturbing normal work-rest patterns. Problem areas are identified; coping with data input and managing undercover rebellion are discussed. Technostress training processes and participant self assessment methods are described. (kbc)