International Journal of Hospitality Management · 2017 · 116 citations · 48 references
Customer SatisfactionTourism ManagementManagementUser ExperienceHospitality MarketingHospitalityScale DevelopmentBusinessTourismGuest ExperienceHospitality Management
48
Using thematic analysis in psychology
Virginia Braun, Victoria Clarke · Qualitative Research in Psychology · 2006 · 169.5K citations · Full text