Concepedia

Ruth Pijls

RP

Statistics

Publications

2

Citations

128

H-Index

2

Active since

2017

Affiliations

University of Twente(Current)

Saxion

Ruth Pijls is an author at University of Twente specializing in user experience, business, and hospitality management.

Top concepts

BusinessHospitalityUser ExperienceGuest ExperienceCustomer SatisfactionHospitality MarketingHospitality ManagementTourismMarketingManagement

Publications per year

2017–2019

2

Publications

2

Measuring the experience of hospitality: Scale development and validation

Ruth Pijls, Brenda H. Groen, Mirjam Galetzka et al. · International Journal of Hospitality Management · 2017 · 116 citations · Full text

Customer Satisfaction, Tourism Management, Management +8

Comfortable seating: The influence of seating comfort and acoustic comfort on customers’ experience of hospitality in a self-service restaurant

Ruth Pijls, Mirjam Galetzka, Brenda H. Groen et al. · Applied Ergonomics · 2019 · 12 citations · Full text

Customer Satisfaction, Comfortable Seating, Self-service Restaurant +12

1–2 of 2