An analysis of ongoing trends in airline ancillary revenues

An investigation into traveler preferences and acceptance levels of airline ancillary revenues

Juliette O’Connell, David Warnock-Smith · Journal of Air Transport Management · 2013 · 71 citations

Customer Satisfaction, Economics, Choice Model +11

From ‘free’ to fee: Acceptability of airline ancillary fees and the effects on customer behavior

Sven Tuzovic, Merlin C. Simpson, Volker G. Kuppelwieser et al. · Journal of Retailing and Consumer Services · 2013 · 42 citations

Customer Satisfaction, Pricing Policy, Service Research +9

Baggage fees, operational performance and customer satisfaction in the US air transport industry

Davide Scotti, Martin Dresner, Gianmaria Martini · Journal of Air Transport Management · 2016 · 28 citations

Customer Satisfaction, Air Transportation, Baggage Fees +8