Publication | Closed Access
The EXPERF Scale: A Cross-National Generalized Export Performance Measure
459
Citations
36
References
1998
Year
Customer SatisfactionFirm PerformanceInternational MarketingTradePerformance MeasurementProductivityInternational Business StrategyManagementEconomic AnalysisComparative ManagementCommercial PolicyInternational BusinessGlobal StrategyExport PerformanceInternational ManagementEconomicsExperf ScaleTrade PatternStrategic ManagementStrategic Export PerformanceMarketingBusinessInternational DemandBusiness StrategyMarketing Strategy
Many studies have examined factors linked to export success, yet disagreement remains over key determinants and their relative importance, largely because no unified export performance metric exists. The study aims to develop a generalized export performance measure, the EXPERF scale, that can be applied across multiple countries. The authors construct the EXPERF scale by surveying top executives of U.S. and Japanese exporters.
A large number of studies have attempted to identify factors that are correlated with exporting success. However, much controversy exists about the key determinants of export performance and their relative importance. A major reason for this lack of consensus is the absence of a unified measure for capturing export performance. In this study, an attempt is made to develop a generalized export performance measure, the EXPERF scale, that can be applied to multiple countries. Results from a survey of top executives of U.S. and Japanese exporters support a three-dimensional scale for measuring export performance. The three dimensions of the export performance (EXPERF) scale are financial export performance, strategic export performance, and satisfaction with export venture. Implications of the study for further research and managerial practice are also discussed.
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