Information Systems Management · 1994 · 264 citations · 4 references
BusinessInformation SystemsManagement Information SystemsBusiness Process ManagementBusiness Process ReengineeringCorrective ActionProcess AnalysisProcess ImprovementProcess RedesignOrganizational FailureProcess Reengineering
Abstract What organizational conditions set the stage for business process reengineering success or failure? Line managers and IS executives can assess their organizations against the positive and negative preconditions identified in this article.
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Reengineering the corporation: A manifesto for business revolution
Michael Hammer, James Champy · Business Horizons · 1993 · 6.4K citations