Concepedia

Literature derived reference models for the adoption of online shopping

Man Kit Chang, Waiman Cheung, Vincent S. Lai

Information & Management · 2004 · 482 citations · 68 references

Concepts

BusinessMarketingMarketing ManagementDigital MarketingE-commerce RetailingE-commerce SystemsE-commerce Business ModelsE-commerce MarketingE-commerce StrategyOnline Consumer BehaviorShopping PracticesTechnology AdoptionActual AdoptionE-commerce AdoptionOnline Purchase IntentionReference ModelsTechnology Adoption Models

References

68

The theory of planned behavior

Icek Ajzen · Organizational Behavior and Human Decision Processes · 1991 · 84.8K citations

Public Health, Behavioral Sciences, Psychology +10

Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology

Fred D. Davis · MIS Quarterly · 1989 · 64.5K citations

Computing, Information Systems, Information Technology +15

SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality

A. Parasuraman, Leonard L. Berry, Valarie A. Zeithaml · Zenodo (CERN European Organization for Nuclear Research) · 1988 · 21.2K citations · Full text

Business, Marketing, Marketing Management +12

A Conceptual Model of Service Quality and Its Implications for Future Research

A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry · Journal of Marketing · 1985 · 17.2K citations

Management, Marketing, Quality Management +16

An Integrative Model Of Organizational Trust

Roger C. Mayer, James H. Davis, F. David Schoorman · Academy of Management Review · 1995 · 14.2K citations

Management, Organization Studies, Organizational Behavior +14