The Influence of High-Involvement Human Resources Practices, Procedural Justice, Organizational Commitment, and Citizenship Behaviors on Information Technology Professionals' Turnover Intentions

Abstract

The present study investigates the relationships between a multidimensional, theoretically grounded configuration of high-involvement human resources (HR) practices and turnover intentions. Precisely, it addresses two research questions: What high-involvement HR practices are needed to implement an effective strategy for retaining highly skilled professionals? Do procedural justice, organizational commitment, and citizenship behaviors mediate the effects of high-involvement HR practices on turnover intentions? A survey instrument containing previously validated measures was developed and sent to Quebec members of the Canadian Information Processing Society. Data from 394 respondents were used to test the research model. Key findings reveal that nonmonetary recognition and competency development, and, to a lesser extent, fair rewards and information-sharing practices, are negatively and directly related to turnover intentions. The authors also observed that procedural justice, affective and continuance commitment, and citizenship behaviors partially mediate the effects of high-involvement HR practices on the turnover intentions of highly skilled professionals.