Communications of the ACM · 2004 · 89 citations · 3 references
ManagementCommunicationProject ManagementConflict ResolutionSoftware EngineeringTeamworkConflict ManagementOrganizational ConflictSocial ConflictSoftware Project ManagementSoftware TestingTeam ConflictCollaborative Conflict ResolutionConflict Management CommunicationConflict Management RolesMutual Respect In PartnershipsTeam Conflict MediationTeam Tension
Conflict between software testers and developers is inevitable, but mindful managers minimize its effect on development projects through communication, mutual respect, even social interaction.
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