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Motivation, capacity, and opportunity to complain : Towards a comprehensive model of consumer complaint behavior
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1997
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Customer SatisfactionBehavioral SciencesBehavioral Decision MakingConsumer MotivationComprehensive ModelInteractive MarketingConsumer StudyMotivationConsumer ResearchManagementConsumer AttitudeConsumer BehaviorCustomer ParticipationConsumer AppealMarketingPersuasionCustomer LoyaltyConsumer Complaint Behavior
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