Conflict Resolution Quarterly · 2004 · 29 citations · 23 references
Social SciencesConflict StudiesHigher EducationConflict AnalysisConflict ResolutionConflict ManagementGroup ConflictOmbudsman InstitutionsOrganizational ConflictOutcome EvaluationStudent SuccessOmbudsman EffectivenessUniversity Ombudsman
Abstract This article reports the results of an in‐depth study of the conflicts of forty‐five students using an ombud at a large Southern university. Analysis of disputant characteristics and case contexts identifies factors that affect success in this ombud process.
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Yvonna S. Lincoln, Egon G. Guba, Joseph J. Pilotta · International Journal of Intercultural Relations · 1985 · 34.1K citations
Procedural Justice: A Psychological Analysis
Greg A. Caldeira, John Thibaut, Laurens Walker et al. · The Western Political Quarterly · 1976 · 3K citations
Barbara K. Lange · Occupational Therapy in Mental Health · 1988 · 500 citations