Concepedia
Journal of Database Marketing & Customer Strategy Management · 2009 · 32 citations · 27 references
Open access
EngineeringVirtual WorkVirtual WorldsVirtual RealityDesignUser ExperienceBusinessVirtual SpaceHuman-computer InteractionApplying Approach–avoidance TheoryCollaborative Virtual Environment
27
Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations
Donna L. Hoffman, Thomas P. Novak · Journal of Marketing · 1996 · 4.7K citations
Customer Satisfaction, Online Customer Behavior, Digital Marketing +14
Measuring the Customer Experience in Online Environments: A Structural Modeling Approach
Thomas P. Novak, Donna L. Hoffman, Yiu‐Fai Yung · Marketing Science · 2000 · 3.1K citations
Customer Experience, Customer Satisfaction, Online Environments +26
Web Site Usability, Design, and Performance Metrics
Jonathan W. Palmer · Information Systems Research · 2002 · 1.6K citations
Customer Satisfaction, Engineering, Consumer Research +18
Atmospheric qualities of online retailing
Sevgin Eroğlu, Karen A. Machleit, Lenita Davis · Journal of Business Research · 2001 · 1.3K citations
Customer Satisfaction, Online Customer Behavior, Digital Marketing +8
Empirical testing of a model of online store atmospherics and shopper responses
Sevgin Eroğlu, Karen A. Machleit, Lenita Davis · Psychology and Marketing · 2003 · 1.2K citations
Customer Satisfaction, Atmospheric Responsiveness, Engineering +20