From periphery to center: how CSR is integrated in mainstream performance management frameworks

Abstract

Purpose The purpose of this research paper is to analyze how CSR can be embedded in mainstream performance management models. It is frequently argued that corporate social responsibility (CSR) needs to shift from being a peripheral add‐on activity to become integrated in all core business functions. However, in order to do so it is important that CSR is absorbed in the mainstream management standards that are used by the majority of large companies today. Design/methodology/approach The Danish pump manufacturer Grundfos A/S serves as a good practice example to describe how CSR can be integrated in the Business Excellence model. The analysis is primarily based on secondary information and interviews with managers and senior professionals in Grundfos A/S and Grundfos Group. Findings The case example illustrates how CSR can become well‐integrated in the business excellence model. However, it is argued that the instrumental view dominating the Business Excellence model may suppress alternative and more value‐based approaches to CSR. Originality/value The analysis is primarily based on interviews which make it difficult to conclude whether Grundfos A/S actually live CSR in the daily operating practices.