The Evaluation Ranking Scale: A new methodology for assessing satisfaction

Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States.

Gordon Tullock, Albert O. Hirschman · The Journal of Finance · 1970 · 11K citations · Full text

Social Sciences, Economics, Political Science +15

Applied Multiple Regression/Correlation Analysis for the Behavioral Sciences

Freda Kemp · Journal of the Royal Statistical Society Series D (The Statistician) · 2003 · 9.4K citations

Social Sciences, Behavioral Sciences, Psychology +13

Assessment of client/patient satisfaction: Development of a general scale

Daniel L. Larsen, C. Clifford Attkisson, William A. Hargreaves et al. · Evaluation and Program Planning · 1979 · 2.9K citations

Management, Counseling, Psychometrics +11

The client satisfaction questionnaire

C. Clifford Attkisson, Rebecca Zwick · Evaluation and Program Planning · 1982 · 1.8K citations

Business, Counseling, Marketing +11

Cognitive structure and attitudinal affect.

Milton J. Rosenberg · Journal of Abnormal & Social Psychology · 1956 · 1.1K citations

Social Sciences, Psychology, Social Psychology +11