British Food Journal · 2002 · 50 citations · 40 references
AgricultureMarketingMarketing ManagementAgribusiness ManagementRelationship MarketingSupplier Relationship ManagementAgribusiness MarketingAgricultural Supply Chain ManagementAgricultural Supply ChainsAgricultural Commodity MarketingAgricultural Marketing ChainsAgricultural Product MarketingCase Findings InterpretationRelationship Marketing In SalesRelationship Marketing StrategyVendor-consumer Relations
The article examines the use of relationship marketing in the promotion of agricultural products. Using qualitative inductive multiple case studies of British fresh produce and New Zealand wine suppliers, the authors analyze supplier–importer–retail buyer relationships through content and cross‑case analysis to identify themes on the nature, implementation, and monitoring of relationship marketing.
This article focuses on the relationship marketing approach to marketing of agricultural products. The article provides specific insights into, and comparisons between, suppliers of two particular agricultural products sectors: in Britain, the fresh produce (fruits and vegetables) sector and, in New Zealand, the wine sector. The article examines the nature of marketing relationships from the perspective of the suppliers in these sectors and their relationships, networks, and interactions with importers and retail buyers in the food and beverage industry. The research methodology is qualitative and inductive in nature and utilises multiple cases. Interpretation is first through content analysis of each individual case in order to identify important themes, clusters, and patterns in the research data and secondly through across‐case analysis. Investigated marketing issues include the following: nature of relationship marketing, implementation of relationship marketing, and monitoring and measurement of relationship marketing.
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