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On-Job Training—A Critical Human Resources Challenge in China's Hotel Industry
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2002
Year
Strategic Human ResourcesEducationHospitalityHuman Resource ManagementOrganizational BehaviorHotel IndustryHospitality Human ResourcesHotel ManagementManagementHuman Resource DevelopmentFacility ManagementHospitality IndustryJob AnalysisStrategic ManagementHuman ResourcesWorkforce DevelopmentBusinessHuman Resources FunctionTourismHospitality Management
Abstract The strategic role of human resources function in China's hotel industry is more important than ever before. An increasing number of hotels begin to recognize its significance of such role in sustaining growth in the competitive hotel marketplace. This study focuses on the on-job training aspect of the human resources by first identifying the major problems faced by the industry. The underlying factors of the problems are then investigated; and possible solutions are recommended. The discussion is in the context of five stakeholders in the on-job training function of China's hotel industry. They include hotel employees, hotel management, government agencies, universities, and non-university training institutions.