I know my instructional technologies: It's these learners that perplex me!

TLDR

Technical support personnel in higher education and corporate training have traditionally focused on hardware and software, but are increasingly expected to train faculty and advise on educational technology integration. The author proposes that technologists can transition into training roles by studying three adult education areas. These areas are introduction to adult education, adult learners and learning, and program planning. Combining technology training with knowledge of these areas provides a solid foundation for technologists’ expanding roles.

Abstract

Abstract The role of technical support personnel in higher education and corporate training has traditionally been confined to the areas of hardware and software. Now technologists are often asked to serve as corporate trainers and advisors to faculty in the choice and integration of educational technology into teaching and learning. Based on her own training and personal experience, the author suggests and discusses three areas of study within adult education that can assist persons with a technical background to make this role transition. The areas of study include 1) introduction to adult education, 2) adult learners and learning, and 3) program planning. The combination of technology training and knowledge in these three areas will provide a solid foundation for the expanding role of technologists.