2010 · 25 citations · 26 references
Public AffairsInformation SystemsPublic AdministrationDigital GovernmentE-governmentIt GovernanceGovernment Information SystemsPublic TrustConceptual Model DevelopmentE-government StrategyElectronic Government SystemsTrust In Public AdministrationTrust-building Mechanisms
Although e-government is broadly developed in the world, many citizens are still preferred to use traditional methods. Trust is confirmed to be a critical factor of the success of e-government. From the perspective of the establishment of citizens' sustainable trust in e-government, we construct a conceptual model of sustainable trust in e-government integrated with the updated DeLone and McLean's IS success model.
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