Cornell Hotel and Restaurant Administration Quarterly · 1995 · 46 citations · 0 references
ManagementHospitality ManagementMarketingCustomer Relationship ManagementGuest Experience ManagementHotel ManagementCommunity Engagement In HospitalityCustomer Experience ManagementCustomer Service ManagementGuest Services ManagementHospitality OperationsHotel MarketingHospitality Customer ExperienceHospitality Service QualityHotel Customer Experience