Concepedia

Susan A. Bach

SA

7

Publications

443

Citations

7

H-Index

1995

Active since

Affiliations

University of Central Florida(Current)

Salisbury University

Susan A. Bach is an author at University of Central Florida specializing in business, hospitality management, and customer satisfaction.

Top concepts

BusinessCustomer SatisfactionHospitality MarketingHospitality ManagementNursingTourismMedicineSecurityEngineeringHospitality

Publications per year

1995–1999

7

Publications

7

Methods of Measuring Patient Satisfaction in Health Care Organizations

Robert C. Ford, Susan A. Bach, Myron D. Fottler · Health Care Management Review · 1997 · 241 citations

Nursing, Total Quality Management, Customer Satisfaction +15

The Impact of Security Devices on Tourists’ Perceived Safety: The Central Florida Example

Ady Milman, Foard F. Jones, Susan A. Bach · Journal of Hospitality & Tourism Research · 1999 · 58 citations

Engineering, Central Florida Example, Information Security +19

A Customer-Based Hospitality Education

Robert A. Ashley, Susan A. Bach, Jerald W. Chesser et al. · Cornell Hotel and Restaurant Administration Quarterly · 1995 · 46 citations

Customer Experience, Customer Satisfaction, Hospitality Marketing +8

Methods of Measuring Patient Satisfaction in Health Care Organizations

Robert C. Ford, Susan A. Bach, Myron D. Fottler · Health Care Management Review · 1997 · 29 citations

Nursing, Total Quality Management, Customer Satisfaction +15

A Novel Technique for Reviewing a Hospitality Management Curriculum

Susan A. Bach, Ady Milman · Hospitality & Tourism Educator · 1996 · 27 citations

Hospitality Human Resources, Management Education, Hospitality Management Curriculum +6

Rows per page

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