Publication | Closed Access
Who gets to decide your complaint intentions? The influence of other companions on reaction to service failures
32
Citations
75
References
2013
Year
Customer SatisfactionService FailuresBehavioral Decision MakingService QualityService RecoveryService ResearchManagementBusinessService InteractionSocial InfluenceComplaint IntentionsMarketingPersuasionOrganizational BehaviorOther Companions
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