European Management Journal · 2005 · 251 citations · 26 references
ManagementMarketing ManagementRisk ManagementCustomer Relationship ManagementRisk AnalysisRisk AssessmentCustomer EngagementCustomer Interaction ManagementHigh-risk Customer ManagementOperational RiskCustomer Risk GovernanceIntegration Risk ManagementIntegration Risks
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Lead Users: A Source of Novel Product Concepts
Eric von Hippel · Management Science · 1986 · 4.6K citations