Two people walk into a bar

Abstract

We introduce a humanoid robot bartender that is capable of dealing with multiple customers in a dynamic, multi-party social setting. The robot system incorporates state-of-the-art components for computer vision, linguistic processing, state management, high-level reasoning, and robot control. In a user evaluation, 31 participants interacted with the bartender in a range of social situations. Most customers successfully obtained a drink from the bartender in all scenarios, and the factors that had the greatest impact on subjective satisfaction were task success and dialogue efficiency.