Concepedia

User Satisfaction Evaluation

User Satisfaction Evaluation is a type of recommendation evaluation that assesses the extent to which users perceive a recommendation system’s outputs as meeting their informational, functional, or experiential expectations, distinguished from other evaluation types by its focus on subjective user perceptions rather than objective performance metrics.

482

Publications

24.6K

Citations

1.6K

Authors

657

Institutions

Publications per year

2017–2026

166

Parents

Publications

482

The Measurement of End-User Computing Satisfaction

William J. Doll, Gholamreza Torkzadeh · MIS Quarterly · 1988 · 2.4K citations

, , +17

Development of an instrument measuring user satisfaction of the human-computer interface

John P. Chin, Virginia A. Diehl, Lukas Norman · 1988 · 1.6K citations

, , +16

A user-centric evaluation framework for recommender systems

Pearl Pu, Li Chen, Rong Hu · 2011 · 845 citations · Full text

, , +13

Keeping up Appearances

Mary‐Hunter McDonnell, Brayden G King · Administrative Science Quarterly · 2013 · 601 citations

, , +15

Steps towards an ecology of infrastructure

Susan Leigh Star, Karen Ruhleder · 1994 · 382 citations

, , +17

1–5 of 482

Authors

1.6K

  1. WJ
    William J. Doll

    University of Toledo, United States

    3 publications · 2.7K citations

    3

    h-index

  2. PB
    Peter Brusilovsky

    University of Pittsburgh, United States

    3 publications · 79 citations

    3

    h-index

  3. PP
    Pearl Pu

    École Polytechnique Fédérale de Lausanne, Switzerland

    3 publications · 1.2K citations

    3

    h-index

  4. MC
    Martijn C. Willemsen

    Eindhoven University of Technology, Netherlands

    3 publications · 346 citations

    3

    h-index

  5. DR
    Dan Remenyi

    Henley College, United Kingdom

    3 publications · 83 citations

    3

    h-index

1–5 of 1.6K

Institutions

657

  1. University of Pittsburgh

    Pittsburgh, United States

    10 h-index

    16 publications

    1.2K citations

  2. Eindhoven University of Technology

    Eindhoven, The Netherlands

    5 h-index

    9 publications

    551 citations

  3. Microsoft (United States)

    Redmond, United States

    4 h-index

    14 publications

    1.4K citations

  4. Carnegie Mellon University

    Pittsburgh, United States

    4 h-index

    10 publications

    458 citations

  5. Stanford University

    Stanford, United States

    4 h-index

    6 publications

    147 citations

  6. University of Amsterdam

    Amsterdam, The Netherlands

    4 h-index

    8 publications

    164 citations

  7. Queen's University

    Kingston, Canada

    3 h-index

    4 publications

    137 citations

  8. École Polytechnique Fédérale de Lausanne

    Lausanne, Switzerland

    3 h-index

    6 publications

    2.5K citations

1–8 of 657

Venues

  1. PubMed

    Repository · 8 publications · 270 citations

    8

    h-index

  2. Sustainability

    5 publications · 167 citations

    5

    h-index

  3. CIN Computers Informatics Nursing

    5 publications · 118 citations

    5

    h-index

  4. 5

    h-index

  5. Journal of Physics Conference Series

    5 publications · 128 citations

    5

    h-index

1–5