Setting staffing requirements for time dependent queueing networks: The case of accident and emergency departments

Heavy-Traffic Limits for Queues with Many Exponential Servers

S. Halfin, Ward Whitt · Operations Research · 1981 · 771 citations

Business, Computer Systems, Probability Theory +16

Using Queueing Theory to Increase the Effectiveness of Emergency Department Provider Staffing

Linda V. Green, João Soares, James Giglio et al. · Academic Emergency Medicine · 2005 · 313 citations · Full text

Business, Emergency Medical Services, Emergency Medicine +17

Coping with Time‐Varying Demand When Setting Staffing Requirements for a Service System

Linda V. Green, Peter Kolesar, Ward Whitt · Production and Operations Management · 2007 · 297 citations · Full text

Business, Systems Engineering, Queuing Theory +14

A Staffing Algorithm for Call Centers with Skill-Based Routing

Rodney B. Wallace, Ward Whitt · Manufacturing & Service Operations Management · 2005 · 263 citations

Management, Industrial Engineering, Operations Management +17

The Physics of the Mt/G/∞ Queue

Stephen G. Eick, William A. Massey, Ward Whitt · Operations Research · 1993 · 244 citations

Business, Mathematics, Probability Theory +16