Concepedia

Queueing-based Staffing Models

Queueing-Based Staffing Models is a quantitative staffing method that belongs to the class of operations research models and specifically incorporates queueing theory principles to determine optimal workforce levels by accounting for stochastic demand patterns, service times, and desired service performance thresholds.

104

Publications

5.2K

Citations

242

Authors

143

Institutions

Publications per year

2017–2026

22

Parents

Publications

104

Using Queueing Theory to Increase the Effectiveness of Emergency Department Provider Staffing

Linda V. Green, João Soares, James Giglio et al. · Academic Emergency Medicine · 2005 · 313 citations · Full text

, , +17

Coping with Time‐Varying Demand When Setting Staffing Requirements for a Service System

Linda V. Green, Peter Kolesar, Ward Whitt · Production and Operations Management · 2007 · 297 citations · Full text

, , +14

Improving the Sipp Approach for Staffing Service Systems That Have Cyclic Demands

Linda V. Green, Peter Kolesar, João Soares · Operations Research · 2001 · 224 citations

, , +14

Erlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing

Avishai Mandelbaum · Manufacturing & Service Operations Management · 2014 · 161 citations

, , +16

Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method

Achal Bassamboo, J. Michael Harrison, Assaf Zeevi · Operations Research · 2006 · 154 citations

, , +17

1–5 of 104

Authors

242

  1. LV
    Linda V. Green

    Columbia University, United States

    6 publications · 1.2K citations

    6

    h-index

  2. EJ
    Edieal J. Pinker

    University of Rochester, United States

    4 publications · 280 citations

    4

    h-index

  3. AM
    Avishai Mandelbaum

    Technion – Israel Institute of Technology, Israel

    4 publications · 333 citations

    4

    h-index

  4. JS
    João Soares

    University of Coimbra, Portugal

    4 publications · 738 citations

    4

    h-index

  5. WW
    Ward Whitt

    AT&T (United States), United States

    4 publications · 373 citations

    4

    h-index

1–5 of 242

Institutions

143

  1. Columbia University

    New York, United States

    9 h-index

    15 publications

    2.2K citations

  2. Carnegie Mellon University

    Pittsburgh, United States

    4 h-index

    6 publications

    249 citations

  3. Northwestern University

    Evanston, United States

    4 h-index

    4 publications

    295 citations

  4. University of Southern California

    Los Angeles, United States

    4 h-index

    4 publications

    218 citations

  5. Technion – Israel Institute of Technology

    Haifa, Israel

    4 h-index

    5 publications

    499 citations

  6. University of Toronto

    Toronto, Canada

    4 h-index

    5 publications

    140 citations

  7. Decision Sciences (United States)

    Fort Walton Beach, United States

    4 h-index

    4 publications

    156 citations

  8. University of Coimbra

    Coimbra, Portugal

    4 h-index

    7 publications

    1.1K citations

1–8 of 143

Venues

  1. Operations Research

    13 publications · 885 citations

    13

    h-index

  2. Management Science

    7 publications · 551 citations

    7

    h-index

  3. Manufacturing & Service Operations Management

    6 publications · 440 citations

    6

    h-index

  4. INFORMS Journal on Applied Analytics

    5 publications · 204 citations

    5

    h-index

  5. Production and Operations Management

    POMS · 5 publications · 457 citations

    5

    h-index

1–5