Management Accounting Research · 2001 · 496 citations · 21 references
ManagementManagement Information SystemsStrategic ManagementBalanced ScorecardBusiness StrategyPerformance MeasurementBalanced Scorecard ImplementationCause-and-effect RelationshipsPerformance MeasuresCause-effect RelationshipsMeasure AlignmentScorecard DesignSemi-structured Interviews
21
The balanced scorecard : measures that drive performance
R. S. Caplan · Harvard business review · 1992 · 12.2K citations
Management, Performance Management, Strategic Management +14
The balanced scorecard: Translating strategy into action
Long Range Planning · 1997 · 8.3K citations